Shipping Policy

Overview

  • We aim to deliver orders promptly with reliable service.
  • This policy outlines processing times, shipping methods, costs, delivery estimates, and responsibilities.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays are processed the next business day.

Shipping Methods & Carriers

  • Domestic (within country): Standard, Expedited options available.
  • International: Standard international shipping with tracking; delivery times vary by destination.
  • We partner with trusted carriers to ensure safe and timely delivery.

Shipping Rates

  • Domestic: Flat rate or free shipping on orders over a threshold.
  • International: Calculated at checkout based on destination and weight.
  • Rates may vary during promotions or special events.

Delivery Estimates

  • Domestic: 3–7 business days for standard, 1–3 for expedited.
  • International: 7–21+ business days, depending on destination and customs.
  • Actual delivery times may vary due to factors beyond our control (weather, holidays, customs).

Order Handling & Packaging

  • Items are carefully packaged to prevent damage.
  • We may combine multiple items into one shipment when feasible.

Tracking & Updates

  • A tracking number will be provided by the carrier after shipment.
  • You can monitor progress via the LIPPARIS order status page or carrier website.

Customs, Duties & Taxes

  • For international orders, duties and taxes are the responsibility of the recipient unless stated otherwise.
  • We will provide necessary customs documentation to facilitate clearance.

Lost or Damaged Deliveries

  • If a shipment is lost in transit or arrives damaged, contact us within 14 days of the estimated delivery date.
  • We will investigate with the carrier and offer options (replacement, refund, or store credit) based on the findings.

Shipping Insurance

  • Most shipments include standard tracking and insurance up to a defined amount. Higher-value orders may require additional coverage.

Order Tracking & Support

  • If you need assistance with shipping, tracking, or delivery, reach out to our Customer Care:
    • Email: care@lipparis.com
    • Phone: +91-8200127641
    • Hours: Monday–Friday, 9:00 AM – 5:00 PM (local time)